1.) Cladskiin accepts returns and offers refunds or exchanges for damaged or defective products. Please contact our customer service within 7 days of receiving the order to initiate a return.
2.) If you wish to cancel an order, please contact us as soon as possible. We can only cancel orders that have not been processed or shipped.
3.) Refunds will be issued in the original form of payment within a reasonable time after the returned product is received and inspected.
4.) Please note that shipping charges are non-refundable, and customers are responsible for return shipping costs unless the return is due to a Bake error
Shipping policy
1. Shipping Methods:
We offer a variety of shipping methods to cater to your preferences and location. During the checkout process, you can choose from the available shipping options that best suit your needs.
2. Processing Time:
Orders are typically processed and prepared for shipment within 1-2 business days from the time the order is placed. Our team works diligently to ensure that your products are carefully packaged and ready to be shipped to you.
3. Shipping Time:
The shipping time varies depending on your location and the shipping method you select during checkout. Estimated delivery times will be provided at the time of purchase. Please note that these are estimated delivery times and actual delivery times may vary due to unforeseen circumstances such as weather conditions or customs delays.
4. Shipping Costs:
Shipping costs are calculated based on your location, selected shipping method, and the weight of your order. You will see the shipping cost calculated and displayed during the checkout process before you finalize your purchase.
5. Tracking Information:
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment and to receive real-time updates on its status.
6. International Shipping:
As of now, we do not offer international shipping to many countries.
7. Order Changes and Modifications:
If you need to make changes to your shipping address or order details after your order has been placed, please contact our customer service as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible if your order has already been shipped.
8. Shipping Delays:
While we strive to ensure timely and accurate delivery of your orders, please understand that shipping delays may occur due to reasons beyond our control. We appreciate your patience and understanding in such situations.